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Webdesign and development request Form
Information Architecture Brief
This document is the first step to building your Online Business! Completing this document will give you a complete picture of how you want your online business to look and behave.
A. Client Details
Business Name:
Contact Name:
Contact Phone No:
Admin Use Only
Sales Representative:
Final Site Template #:
B. Online Business Goals
Please number these in order of priority for your online business. This will aid in focusing your online business goals.
Capturing Leads for your Products/Services
Building a Customer Database for marketing purposes
Selling Products/Services Online
Capturing Bookings for your Events
Building a Community around your Business
Service your existing customers/provide
Primary Goal and "Calls to Action"
Please list the primary goal of your site - what you most want your visitors to do . e.g. " I want to grow my customer database." Or " I want to sell my products online."
C. Client Information
Use this section to tell us more information about your client.
1. What are the 3 biggest problems your customer faces?
2. What is your unique selling proposition? Why would a prospect want to do business with you?
3. What information should be made easily available for current customers or prospects?
Customer Service
Products and Services
News and Announcements
Contact Information
Additional Information:
4. What are the conversion goals of your website?
Phone Call
Download of Document
Form Submission
Specific Page
Purchase
Additional Information:
D. Design Type
Outline any modifications needed for the template here 3 If you are working with a third party template ensure that you provide the files given to you by the third party to the production center immediately or enter the direct link to the files.
Fast Track Design:
Yes
No
If YES, what is the Style #
Template URL: http://www.
Additional Modifications:
E. Logo/Images
If you are working with a third party template ensure that you provide the files given to you by the third party to the production center immediately or enter the direct link to the files. 5To identify images, you can utilize http://istockphotos.com File any receipts for photos that you purchased to ensure proper use of intellectual property.
Logo File Attached:
YES
NO
Logo Development Required:
YES
NO
Images Attached:
YES
NO
Images Required:
YES
NO
What photographic images would represent your ideal customer? What would they be doing? What are shapes/symbols in your industry and what do they represent? Where would you want the images located?
F. Navigation
This section refers to the navigation menu displayed on all your pages.
Does the site navigation use graphics?
YES
NO
Navigation location:
Horizontal
Vertical
Indifferent
Additional Information:
G. Media
Will there be any audio on the website?
YES
NO
Will there be any video on the website?
YES
NO
H. Look and Feel
Describe the site’s overall desired look and feel.
1. How do you want the website to look?
Edgy
Clean
Busy
Professional
Classic
Modern
Crisp
Eye Catching
Colorful
Traditional
Minimalist
Easy To Look At
2. What tone do you want to set?
Serious
Fun
Happy
Sad
Informal
Formal
Visionary
Down to earth
3. What message is important to send your customers?
Professional
Customer Service Focused
Quality Products
You’re Different Then Everyone Else
Size of Company
Years of Experience
Review http://kuler.adobe.com with client to determine colors
Company Colors (hexadecimal):
Primary Color:
Secondary Color(s):
Complimentary Color(s):
Colors to Avoid:
4. Background:
Solid
Texture
No Preference
5. Splash Page:
Yes
No
6. Site Alignment
Center
Left
7. Screen Resolution:
800 x 600
1024 x 768
Expandable according to monitor size
Additional Information:
I. Site Comparison
List a minimum of 3 sites below and identify the elements that you like/dislike within it. Think of color, style, effects, images, functionality, layout, design, content
1. URL:
Elements
What do you like/dislike about it?
2. URL:
Elements
What do you like/dislike about it?
3. URL:
Elements
What do you like/dislike about it?
J. User Demographics
Business Type:
Business 2Business
Business 2Consumer
Personal
Describe the target audience
Target User:
Male
Female
Male and Female
Age Range (years):
0 – 8
9 – 13
14 – 19
20 – 29
30 – 39
40 – 49
50 – 59
60+
Ethnic Group:
Does Not Apply
Anglo
African- American
Asian
Caucasian
Latin
Languages Required:
English
French
Spanish
Italian
Dutch
Additional Information:
K. Global Site Elements
Please select the items, functionality or type of content you would like to appear as exactly the same on all pages. This is known as your site template
Navigation Menus
Newsletter Subscription Box
Site Search Box
Product Search Box
Member Only Sign In
Print this page
Site Breadcrumbs
Last Update Date
Any other items (list below)
L. Online Business Functionality
Please select the online business functionality you require on your web site. Keep in mind that these should be consistent with your Online Business goals in section B.
Email Marketing
Online Shopping Catalogue
Payment Collection web form (for non eCommerce items)
Discussion Forums
Blogs
RSS
Member Only Area
Event Bookings
Searchable Article Database
News/Announcements
Frequently Asked Questions
Document/Brochure downloads
Any other items (list below)
M. Sitemap and Site Navigation
Please write down the pages you want to appear on your website and briefly describe each page's purpose. Each of these pages will appear on the site's main navigation menu unless you indicate otherwise.
Please use other methods of creating a sitemap as you wish.
1. Main Navigation Page Name:
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
2. Main Navigation Page Name:
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
3. Main Navigation Page Name:
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Sub Navigation Page Name
Functionality To Be Placed On Page
Please uplaod a text file for more pages and functionalities ( files sould be in table fomat ) Only .txt, .doc , .docx files are allowed
N. Contact Us Form
Contact Us forms capture useful information about your customer.
List any special questions or data you would like to collect on your Contact Us form. Remember to keep it concise and simple as possible. What fields and required fields would be required.
O. Existing Site Details
What is the domain name you wish to use for this site?
Please list the details of your domain name registrar, including your username and password to change the DNS details of this domain.
Will you be using the integrated email service?
YES
NO
If the answer to the above was NO, please list the details of your current Email Service Provider, including your mail server's name and IP address.
P. New Domain Name Details
This section is only for those without an existing website.
What domain name would you like? List your top 4 preferences in order
Q. Online Business Set Up
Who are the users of this site?
Please list each users full name, mobile number and email address (or their proposed email address) and desired system password.
For each user, describe their role in the organisation and what they will be using the online business solution for (e.g. Tom Jones - Salesperson, follow up leads; Jill Wilson - marketing/web master, will coordinate email campaigns.).
User 1
Full Name
Mobile
Email Address (or proposed)
Desired System Password
Role
User 2
Full Name
Mobile
Email Address (or proposed)
Desired System Password
Role
User 3
Full Name
Mobile
Email Address (or proposed)
Desired System Password
Role
You may list up to 3 people ( For more people please use file upload functionality) .
More users (Please try to upload file in a table format) Only .txt, .doc, .docx files are allowed
R. Email Aliases (optional)
If you are using this service for email, please outline the email aliases you want to capture
(e.g. sales@yourcompany.com, accounts@yourcompany.com) and which of the above users should be responsible for which alias.
User 1
User Email
Aliases
User 2
User Email
Aliases
User 3
User Email
Aliases
More user emails and Aliases (Please try to upload file in a table format) Only .txt, .doc, .docx files are allowed
S. Workflow Alerts
Who should be notified of the following, and how they should be notified (via email and/or SMS). If everyone can be notified, write "ALL", or "N/A" if not applicable. Any exclusions or instructions provide in the other instructions column.
Online Orders
Initial Notification
Notify via SMS?
YES
NO
Escalations
Contact Form Submissions
Initial Notification
Notify via SMS?
YES
NO
Escalations
Online Bookings
Initial Notification
Notify via SMS?
YES
NO
Other Items (as discussed with your representative)
(Please try to upload file in a table format) Only .txt, .doc, .docx files are allowed
What is the primary contact email address for your business? E.g info@yourbusiness.com.
Full Name
Email Address
T. Email Marketing Set Up
This section is optional, and may incur extra cost. Email marketing includes many email layouts to get you started.
Will you require an Email Marketing Template that contains your brand, customized for your email marketing campaigns?
Do you require multiple lists, or customer segments, to send different newsletters to? Please list them below. e.g. 1) Monthly News 2) Members Only
U. Customer Database Set Up
This section is optional, and may incur extra cost.
Do you have an existing database (from ACT, Outlook or other) that you would like to import into the system?
YES
NO
Would you like these people added to an email marketing list or member only area?
YES
NO
If yes, you will need to provide an import file in the standard format. If you have more than one list then you will need to supply each list in a separate list file. Your representative will provide guidance on this.
V. eCommerce Set Up
This section is optional, and may incur extra cost.
We support several Payment Gateways:
• DPS (US, UK, AU, NZ, ZA, SG, MY and Pacific Islands) http://dps.co.nz
• Authorize.net (US only)
• EWay (Australia only) http://eway.com/au
• ESec (Australia only) http://esecpayments.com.au
• PayPal Website Payments Standard http://paypal.com.au
• DPS PX Pay (3DSecure)
You will need to sign up with one of the above
Would you like us to set up your payment gateway for you*? If so, please provide your account number and password. (For Paypal, please provide your account email address and "PayPal Payment Data Transfer Token")
YES
NO
Would you like us to set up shipping options for you? If so, list your shipping options below, with desired shipping price next to them. You may list up to 6.
YES
NO
Shipping options
Would you like us to complete your product import? If so, prepare your products in an excel file using the appropriate template file (which we will provide in due course). Images should be supplied separately
YES
NO
* You will need a merchant account with your bank, a payment gateway account with any supported payment gateway, or an account with PayPal.Please note that payment gateways have a transaction charge for each sale you make.
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